Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
1. Information We Collect
At Zyran Quest, we collect information that helps us provide better investment education and personalized financial guidance. This information comes from various sources and helps us understand your financial goals and learning preferences.
Personal Information
- Full name, email address, and phone number when you register for our services
- Financial experience level and investment goals through our assessment questionnaires
- Billing information including address and payment details for premium services
- Communication preferences and subscription settings
- Professional background and investment objectives for personalized recommendations
Usage Data
We automatically collect information about how you interact with our platform. This includes pages visited, time spent on different sections, course completion rates, and learning progress. We also track device information, browser type, and IP addresses to improve our service delivery and security.
Learning Analytics
To enhance your educational experience, we monitor your progress through our learning modules, quiz performance, and engagement with different investment topics. This helps us recommend relevant content and identify areas where you might benefit from additional resources.
2. How We Use Your Information
Your information serves multiple purposes in delivering our investment education services. We believe in transparency about how we use the data you entrust to us.
Purpose | Information Used | Legal Basis |
---|---|---|
Account Management | Name, email, login credentials | Contract performance |
Personalized Learning | Learning progress, preferences, goals | Legitimate interest |
Communication | Contact information, preferences | Consent |
Payment Processing | Billing information | Contract performance |
Service Improvement | Usage data, feedback | Legitimate interest |
3. Information Sharing and Disclosure
We maintain strict controls over who can access your personal information. Sharing only occurs in specific circumstances and always with appropriate safeguards in place.
Service Providers
We work with trusted third-party service providers who help us deliver our educational platform. These include payment processors, email service providers, hosting companies, and analytics platforms. Each provider is contractually required to protect your data and use it only for the specific services they perform for us.
Legal Requirements
We may disclose information when required by law, such as responding to subpoenas, court orders, or regulatory requests. We also reserve the right to share information if necessary to protect our rights, prevent fraud, or ensure user safety. In such cases, we'll notify you unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice and ensure any new owner honors the commitments made in this privacy policy.
4. Data Security Measures
Protecting your personal information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.
- SSL/TLS encryption for all data transmission between your device and our servers
- Advanced firewall protection and intrusion detection systems monitoring our network
- Regular security audits and penetration testing by independent security firms
- Employee access controls with role-based permissions and mandatory security training
- Data encryption at rest using industry-standard AES-256 encryption
- Automated backup systems with secure off-site storage and disaster recovery procedures
- Multi-factor authentication requirements for administrative access
- Regular software updates and security patches applied to all systems
5. Your Privacy Rights
You have significant control over your personal information. We've designed our systems to make it easy for you to exercise these rights and maintain control over your data.
Access and Portability
You can request a copy of all personal information we hold about you. This includes your account details, learning progress, and any communications you've had with our support team. We'll provide this information in a structured, commonly used format within 30 days of your request.
Correction and Updates
You can update most of your personal information directly through your account settings. For information you cannot change yourself, contact our support team, and we'll make the corrections promptly. We encourage you to keep your information current to ensure you receive the most relevant educational content.
Deletion Rights
You can request deletion of your personal information at any time. We'll honor this request except where we need to retain certain information for legal compliance, fraud prevention, or legitimate business purposes. When we delete your data, it's removed from our active systems and scheduled for secure destruction from our backup systems.
Communication Preferences
You control what communications you receive from us. You can opt out of marketing emails while continuing to receive important account-related messages. You can also adjust the frequency of educational content notifications to match your learning preferences.
6. Data Retention and Storage
We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are designed to balance your privacy rights with our legitimate business needs.
Active Account Data
While your account is active, we maintain your personal information, learning progress, and account settings. This ensures continuity of service and allows you to pick up where you left off in your financial education journey.
Inactive Account Handling
If you haven't accessed your account for 24 months, we'll send you a notification asking if you want to keep your account active. If we don't hear from you within 60 days, we'll begin the process of anonymizing your data while preserving your learning progress in case you return.
Legal Compliance
Some information must be retained for longer periods due to financial regulations, tax requirements, or legal obligations. This typically includes billing records, which we keep for seven years, and any information related to regulatory compliance.
7. International Data Transfers
Our primary servers are located in the United States, but we may process your information in other countries where our service providers operate. We ensure appropriate safeguards are in place for all international transfers.
Transfer Safeguards
When transferring data internationally, we rely on approved mechanisms such as Standard Contractual Clauses, adequacy decisions, or other legally recognized frameworks. Our service providers must demonstrate equivalent levels of data protection regardless of their location.
Data Processing Locations
Your information may be processed in the United States, Canada, and the European Union. We maintain detailed records of where data is processed and ensure all locations meet our security and privacy standards.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content recommendations.
Essential Cookies
These cookies are necessary for the website to function properly. They include authentication cookies that keep you logged in and preference cookies that remember your settings. You cannot opt out of these cookies without affecting the functionality of our service.
Analytics and Performance
We use analytics cookies to understand how users interact with our platform. This helps us identify popular content, optimize our educational materials, and improve the overall user experience. This data is aggregated and anonymized for analysis.
Personalization
Personalization cookies help us recommend relevant courses and content based on your interests and learning progress. These cookies remember your preferences and help create a customized learning experience tailored to your financial education goals.
9. Children's Privacy
Our services are designed for adults seeking investment education. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected such information, we will delete it immediately.
Age Verification
During account registration, we require users to confirm they are at least 18 years old. This age requirement ensures that our investment education content is appropriate for the intended audience and complies with financial education regulations.
Parental Rights
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will investigate the matter and take appropriate action to remove any such information from our systems.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We're committed to keeping you informed about how we protect your privacy.
Notification Process
When we make significant changes to this policy, we'll notify you through your registered email address and display a prominent notice on our website. For minor changes, we'll update the "Last Updated" date at the top of this policy.
Your Continued Use
Your continued use of our services after we publish changes to this policy constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account and stop using our services.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: help@vallsrkokmens.com
Address: 38 Fulton St W #400, Grand Rapids, MI 49503, United States
Phone: +1 (928) 329-6021
Response Time: We respond to privacy inquiries within 5 business days